This page is for STRIDE: Equine Intelligence, the app by The Visionary Platform Ltd.
Delete it in the app
- Open Stride and sign in.
- On Home, tap your name to open your Profile.
- Tap Privacy & Security.
- Under Danger zone, tap Delete my account and confirm.
If you signed in with Apple, Apple asks you to confirm once more, so that Stride's access to your Apple ID is withdrawn at the same time.
Or ask us by email
If you can't use the app, email support@strideapp.co.uk from the address on your account, with the subject "Delete my Stride account". We may ask you to confirm it is you, and we act on it within one month.
Cancel your subscription separately
Deleting your account does not cancel a subscription, because Apple or Google bills it. Cancel it in your App Store or Google Play subscriptions first, or you may be charged again.
What is deleted
- Your account, profile and sign-in details.
- Your horses and everything logged for them: records, health and vet notes, rides and routes, photos, videos and scans.
- Your rider data, check-ins and AI conversations.
- Your marketplace listings, services, reviews, posts and messages.
Your data is removed from our active systems promptly and deleted or anonymised within 30 days. Encrypted backups are kept on a rolling 30-day cycle, so any copy in them is gone within 30 days as well.
What is kept
- Records we must keep by law, such as tax and accounting records, for as long as the law requires.
- Reports you made about other people's content, with your name removed, so our moderation record stays complete.
You can also ask us to delete specific items, such as photos, videos or your AI history, without closing your account. See our Privacy Policy for more.